Ty Hafan

common volunteer questions

Team Tŷ Hafan Volunteers

Can I choose what I do?

Yes, when we first meet you to discuss volunteering with Tŷ Hafan, we will talk about your interests and skills and match them with our roles as best we can.


How much time will I be expected to commit to?

Tŷ Hafan values any time that you are able to give and, dependent on the role, it may be anything from two hours to a one off event.


Could my benefits be affected?

No, as the only money you will receive will be covering expenses.


Is there an age limit?

For insurance reasons, we are only able to accept volunteers from the age of 14 in our shops and from the age of 18 for other roles.


What happens after I submit my online query?

Your query is passed onto the relevant department or shop for the type of volunteering you are interested in. Someone will then get back in touch with you, either by phone or email, to arrange next steps.


What documentation do I need to be a volunteer?

All volunteers are asked to show proof of identity upon applying. However, some roles may require further identity documents for completing DBS applications.

If you are volunteering within a specialist role, such as a play worker, you may be asked for further information.

One of the team will be able to inform you of any further documentation you may need.


What will happen on my first day?

This depends on your volunteer role, but all volunteers will receive an induction. Normally this would involve;

  • Meeting the Tŷ Hafan team
  • Provide any information required (if you haven't already)
  • Information regarding health and safety, safeguarding and fire alarm procedures will be shared with you.

What happens if I don’t hear back from my enquiry or I need further information?

Please don’t hesitate to get in contact with us if you need any further information or you have not heard back. Sometimes emails can go into junk/spam and clutter inboxes or telephone numbers are recorded incorrectly.


What if I change my mind?

It is perfectly fine to change you mind during any point of your volunteering experience. There are several ways in which you can help Tŷ Hafan.

However, please let us know so we can ensure that this is updated on our systems and we inform the right person.


I wont be able to volunteer every week or for a long period of time? Can I still apply?

Of course, we have several different volunteering opportunities from one off events to regular scheduled sessions. When applying to volunteer you will be asked what your availability is like and your preferred hours, which can be changed at any time.


Can I apply in my local shop?

Yes of course. Pop into or call your local shop and the manager will be more than happy to answer any questions you may have. You can arrange an informal chat if you’d prefer.


Do you reimburse expenses?

We can reimburse some expenses. Please speak with your coordinator / manager for more information.


What if I have a criminal conviction?

All applications will be considered upon receipt of application and any convictions received whilst volunteering for Tŷ Hafan should be disclosed immediately.


What if I have any additional needs?

Please let us know if there are any health conditions or additional needs we may need to know about that could impact your volunteering in order for us to best support you to carry out your role. There is an 'additional information' field on the application form or you can discuss this during your informal chat with your manager / coordinator.


What if I live outside the UK and want to volunteer?

If you’re visiting the UK on holiday and would like to volunteer during your stay, you can volunteer with us for a maximum of 30 days. When applying, please provide the UK address you’ll be staying at in the ‘Address’ field of our online application form.

If you’re an international student studying in the UK and would like to volunteer with us, you are able to do so during the period you are enrolled at a UK university. Please provide the UK address you’ll be staying at in the ‘Address’ field of our online application form.

You must also always ensure that you do not have restrictions on your visa precluding you from volunteering whilst in the UK.

If your circumstances are otherwise, unfortunately we cannot offer you a volunteering opportunity. Please note we are unable to sponsor visa applications but are grateful for your interest in wishing to support us. Should you wish to support us in another capacity, please see our How You Can Help pages.


Can I apply for multiple roles?

Yes, you can apply for multiple roles and take part in different types of volunteering e.g. volunteer in a shop and volunteer at an event. This means you may be contacted by more than one person after making your initial enquiry.


I used to be a volunteer but left, can I come back?

There are times when a volunteer may decide to leave and later wish to return to volunteer and we would support this wherever possible. We believe that volunteering has to be right for you and right for us. However, there are times when this may not be the case. If you wish to return to us after taking a break then please get in touch with your manager to discuss.


Can I choose what event or area I volunteer in?

Yes, we have many opportunities across our retail shops, in communities or at our events. You can find out more about the locations of our shops, events and offices online or please email volunteering@tyhafan.org or call 029 2053 2199.


If I start in a role and don't like it, can I change roles?

Of course, if you want to try something different then let us know and we can discuss other suitable roles that may be available.


Can I volunteer with a friend?

Yes, provided that there is a suitable role available for you both, at the times you can volunteer and that both your applications were successful.


What's the difference between volunteering and work experience?

Volunteering is giving your time freely to help and support us, during which you will gain many experiences, including the workplace environment.

Work experience is unpaid and is often arranged for a fixed length of time. It will provide you with a glimpse into the world of work and the opportunity to try something new. This is available in our shops and in our offices.


I'd like to volunteer but I'm not sure if I will have the right skills?

We have a range of opportunities to suit everyone’s needs and you will not be expected to do any task without training and support.


Do you ask for references?

If you will be regularly volunteering with Tŷ Hafan, we do ask you provide details of two referees. We don't need to obtain references for those volunteering on our event days or corporate volunteers.


Will I need a Disclosure and Barring Service (DBS, formerly CRB) check?

Tŷ Hafan is committed to the safeguarding of all employees, workers, volunteers and service users, as well as the Tŷ Hafan brand and other interests of Tŷ Hafan. It's for this reason we do sometimes need to carry out DBS checks. These checks usually only apply to volunteer roles based on the hospice site, but you can check the role description if you're not sure.


Will volunteering affect my Job Seekers Allowance (JSA)?

Volunteering for Tŷ Hafan will not affect your Job Seekers Allowance as long as you are still actively seeking and are available to work. You should inform your work coach that you're volunteering with us and discuss with them why you're volunteering and what you hope to achieve from it.


I receive Employment and Support Allowance (ESA). Will volunteering affect this?

Volunteering does not usually affect you receiving Employment and Support Allowance, but you should inform the Department of Work and Pensions.

If we haven't covered what you'd like to know, please contact us by phone on 029 2053 2199 or by email on volunteering@tyhafan.org

our current volunteer opportunities

View all our current volunteering opportunities and find out how to become a volunteer in Team Tŷ Hafan

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