FAQ's
Why is the monthly payment £4.34 a month?
The lottery costs £1 a week to play, most months consist of 4 weeks, but some consist of 5 weeks. The extra £0.34 covers the months that have an extra week.
How will I know if I have won?
The draw takes place every week on a Friday except in exceptional circumstances. If you have won the £2,000 prize or the rollover you will be contacted by a member of the team by phone to inform you. If you have won one of the other prizes you will receive a cheque in the post.
The weekly winning numbers are published every Friday on the website.
How does the draw work?
Every Friday, 52 weeks per year, provided that you have at least £1 per chance in your lottery account, each of your unique draw numbers are entered into our electronic draw.
The draw computer randomly thinks up 6 figure numbers and compares these with our members' draw numbers. If your number is the same, then you win a prize; the order of matching is the order of the prizes.
How does the rollover work?
Each week there is a £500 rollover jackpot, which if not won, can grow up to a maximum of £12,000 when it becomes a guaranteed prize. To help it grow, the chance of it being won each week is set to approximately a 1 in 20 chance.
Can I ever owe Crackerjackpot money?
No – if you do not have any funds in your account you simply do not get entered into the draw. When your account gets down to £2 we will write to you to remind you to top up to ensure you continue to be entered into the draw.
Where do the profits from Crackerjackpot go?
All profits from Crackerjackpot go directly towards funding the care service, which offers support for life-limited children, young people and their families at no cost.
Will you pass my personal information on to anyone else?
At no time will Tŷ Hafan pass your personal information on to any third party without your express permission other than when obliged to do so by legislation at that time in force and then only with the express authority of the Chief Executive. For more details see our Data Protection Policy.
Is Crackerjackpot licenced?
Tŷ Hafan is licensed by the Gambling Commission - www.gamblingcommission.gov.uk
Jacob's Story
Jacob’s mum remembers feeling reassured that there was an organisation like Tŷ Hafan she could call upon when life began to get more difficult...
Benjamin's Story
Benjamin was only recently referred to Tŷ Hafan but already it has made a difference to Benjamin and his mum and dad...
Ieuan's Story
There are no words to describe the loss and the way we feel, but we've met living angels... they live at Tŷ Hafan.
