Ty Hafan

#family friday

a day in the life of a tŷ hafan shop

tenby volunteers

As Tŷ Hafan’s Tenby shop celebrates its second birthday, we spoke to some staff and volunteers at the shop about why they love working there.

Deputy Manager Delyth Mattick said: “I’ve been here from the start. I’d been working at Natwest bank and I fancied a change and more flexibility. The shop is in a brilliant location – there are a lot of new businesses opening up here.

“We mainly get tourists coming in, but we also have a very good local following. Our biggest sellers are ladies’ fashion, entertainment, shoes, children’s toys and bric-a-brac.

“Our greatest strength is we give very good customer service; it’s very important to us. There’s a good buzz about the place. And we all get on well so it’s a really happy environment to work in. I think that happiness carries on to the customer. A lot of the locals say there’s a good vibe in here.

“We really respect our volunteers; they work so hard and it allows me to get on with the things I need to do.

“The first year was all about us finding our feet. In our second year, we’ve become more established in the community. People know more about us and the work the hospice does. We even get people just popping in for a chat.

“I’ve got children myself so it’s very sad to think about what the families have got to go through. But it’s fantastic that they’ve got Tŷ Hafan to help them through it.”

Volunteer Barbara Manning said: “I’ve been volunteering here since it opened. At the time, I was looking for a job. I was out of work and wanted something to do. It’s lovely working with the staff here, they’re great company.

“Compared with other charity shops, this feels like a high street shop as opposed to a charity shop.

“As it’s the second birthday this month, we’re planning a night out to celebrate.”