We are aware that the Coronavirus (COVID-19) outbreak is a time of concern for our families, supporters, volunteers and staff. Be assured that Tŷ Hafan is working tirelessly to respond to the needs of all involved with the charity.
With information about the outbreak changing daily, we are following Public Health Wales and government advice, as keeping our families, staff and volunteers safe is our key priority. Government guidance is updated daily and we recommend you seek advice from this page for the most up-to-date information. Link to page here.
Further information for our families, supporters, volunteers and staff is detailed below.
We are committed to maintaining as many of our services as possible but will be making changes to how we do this on an ongoing basis.
We will keep in touch with families regularly to let you know what these changes mean, especially where a respite stay or short break stay was arranged before current government guidance was announced.
If an admission is urgent and needs to be planned, we will get in touch beforehand and ask a few questions to check whether anyone in the family is developing any symptoms.
We want you to continue to feel as supported as possible so will be working behind the scenes to put in place new ways of providing support so that Tŷ Hafan feels close by even if we are unable to provide your usual support. You’ll find new content to support children and families on our social media channels.
Most of all, we want you to know that we are always here. Contact us if you have any questions, need some information or just want to chat, we’re here around the clock.
From everyone at Tŷ Hafan, thank you for your support and patience while we work through this.
Thank you for all you do, and indeed, your continued support will be even more important to us over the coming weeks and months, either via fundraising, participating in an event or even donating to one of our shops.
Given the circumstances we are currently reviewing our calendar of events. Our Events team will be in touch to let you know about any changes that need to be made.
If you need advice about your own fundraising activity or events or you would like to find out what else you can do to support Tŷ Hafan in these unusual circumstances, please email our call our Supporter Care team: firstname.lastname@example.org or 02929 532255. We're here for you, even if you just want to chat.
Please note that our main office and hospice is closed to external visitors, this sadly includes our supporters too.
While we are still very grateful for your donations (and rely on them), we ask that you do not drop donations off at the Tŷ Hafan site in Sully — regrettably this also includes Easter Eggs which so many of you kindly donate to us at this time. If you still wish to support, a monetary donation would really mean the world to us at the moment.
We’re urging our volunteers to put their health first and to not feel under pressure to continue volunteering in this time of uncertainty.
While you are all incredible and paramount in the running of the charity, we do not want you to feel anxious about putting yourself at risk of the infection.
Please get in touch with our volunteer support team or your line managers who will be able to offer advice, support, and other ways you can support us if you cannot volunteer but still want to help: 02920 532296 or email@example.com.
We have an amazing team at Ty Hafan who are determined to do all they can to ensure that we continue supporting children and families during this unsettling time.
In line with government recommendations, we have strengthened existing measures to minimise the risk of infection. This includes asking members of non-care staff to work from home where this is possible, and restricting access to Ty Hafan’s buildings.
Teams across Tŷ Hafan are working together to calmly and professionally rise to the challenges posed by the pandemic.
Sadly all of our shops across Wales are now closed until further notice and we are unable to accept donations of any kind while they are closed. However, as you can imagine we absolutely rely on donations at Ty Hafan and we would be extremely grateful if you could kindly keep hold of the goods until we reopen again.
Tŷ Hafan and the children and families we care for rely overwhelmingly upon your support. At this time of crisis your continued support is crucial and as ever, much appreciated — whether it be your time, donations or fundraising.
If you would like to make a donation to help us at this time, it will only take a minute but make a world of difference. Please click here to go through to our donation page.
Thank you so much.