Ty Hafan

Coronavirus (COVID-19) update

We are aware that the coronavirus outbreak is a time of concern for our families, volunteers and staff. Be assured that we are constantly monitoring the developing coronavirus situation and following guidance based on the latest information from the Welsh Government and Public Health Wales.

Protecting our families, our staff and volunteers is our number one priority.

Further information for our families, supporters, volunteers and staff is detailed below. 


Keeping children and families, and the Tŷ Hafan care team safe and well supported continues to be our priority focus. We continue to stay in close touch with families to provide them with tailored support and share the steps we are taking to minimise risks to provide assurance as we know how worried they continue to feel about the ongoing risks Covid-19 presents.

As we enter autumn 2021:

  • We will continue to provide end of life care at the hospice
  • We will continue to offer hospice stays on a case-by-case basis for families in need of additional or emergency support - just get in touch with your family support practitioner or clinical nurse specialist if you feel you may need a hospice stay
  • We will continue to provide our virtual care and support programme for our families at home - and will top up with visits at or closer to home when it is safe to do so
  • We will continue to be available by phone around the clock if families need a listening ear
  • We will make sure all of our private Facebook groups stay available for peer support - please get in touch if you'd like to find our more
  • For bereaved families, our private 'Butterfly' Facebook group is also available.

Here are some of the things we are doing to maximise safety wherever we are:

  • Keeping a physical distance whenever possible
  • Wearing facemasks and PPE when providing care and support at home, and at all times in the hospice
  • Washing our hands regularly
  • Enhanced cleaning procedures
  • Screening all visitors to the hospice, including families, to ensure that no-one has and symptoms of Covid-19
  • Restricting the number of visitors at the hospice
  • Testing our staff regularly even if they don't have symptoms
  • Self-isolation for care team staff if they test positive themselves or live with someone who has tested positive
  • Encouraging all care team staff to participate in the main and booster vaccination programmes
  • Seeking guidance from Public Health Wales whenever we are concerned about the risks of Covid-19

Most of all, we want families to know that we are always here. Contact your family support practitioner if you have any questions, need some information or just want to chat. If you can’t make contact with the family support team then please ring the hospice (T: 029 2053 2201) - we’re here for you around the clock.


We want to say a big thank you to each and every one of our amazing volunteers for sticking by and remaining patient with us while we paused and un-paused volunteering activities throughout the pandemic. We are pleased to announce that all 19 of our charity shops across Wales are now open (hopefully for good!) and we are gradually welcoming volunteers back to different areas of the charity.

We appreciate that while restrictions in Wales are starting to lift, some of our volunteers may still be shielding and some may not yet feel comfortable enough to return to volunteering. We’d love to have you back by our sides, but only when you are ready.

Please do contact us if you would like to discuss returning to volunteering in more detail before you make a decision or if you would like more information on how we are keeping our volunteers safe. We are here to support you and to answer any questions you may have.

We are always looking to expand our wonderful team of volunteers, so if you have a few hours each week to support Tŷ Hafan, please do get in touch. We have many opportunities across the charity and are in a position where we can now re-introduce new and existing volunteers back into our shops and departments.

We look forward to getting back on our feet with your generous support.

Laura Terry, Volunteer Development Manage,volunteering@tyhafan.org


Thank you for all you have done since the pandemic started, and indeed, your continued support will be even more important to us over the next months.

Given the circumstances we are currently reviewing our calendar of events for 2021. Our Events team will be in touch to let you know about any changes that need to be made.

If you need advice about any virtual fundraising you may be doing, please visit www.tyhafan.org/virtualfundraising. Or if you would like to find out what else you can do to support Tŷ Hafan in these unusual circumstances, please email our call our Supporter Care team: supportercare@tyhafan.org or 02929 532255. We're here for you, even if you just want to chat. 

Please note that in line with Welsh Government directives, our main office and hospice is closed to non-essential visitors, and this sadly includes our supporters. As soon as this changes we will let you know.

Our teams are working hard from home, but it may take a little longer for them to get back to you right now. Rest assured your call/email is important to us and we'll be with you as soon as possible.


We have an amazing team at Tŷ Hafan who are working hard to ensure that we continue supporting children and families during this unsettling time. 

In line with government recommendations, we have strengthened existing measures to minimise the risk of infection. This includes asking members of non-care staff to work from home where this is possible and restricting access to Tŷ Hafan’s buildings. 

Despite many of Tŷ Hafan’s teams working remotely, we are still working together to rise to the challenges posed by the ongoing pandemic.  

Our shops

All of our 19 shops are now open and following the most up to date COVID-19 guidelines. Donations are being accepted but we ask that you call ahead to ensure that the shop has room for your donation before dropping it off.  Our Penarth shop is operating an appointment system for taking donations, and all shop opening hours and contact details can be found here

You can also view what donations we can accept here and what we are unable to accept here.

When visiting our shops, there will be signage advising if there is a maximum customer restriction in place, which we kindly ask you to follow. In shops without a restriction,  we politely ask you to be considerate of others, especially at busy times when distancing may be difficult. We also ask that face masks continue to be worn in the shops by all those who are not exempt, and that the hand sanitiser is used when entering and leaving the shop.

The safety of our customers, staff & volunteers is of paramount importance to us, so we thank you for your support and for following the guidance, helping us to keep everyone safe and well.


Thank you for your support and patience as we continue to work through this crisis together.

Our families need us by their sides more than ever at the moment - and it’s because of our amazing supporters that we are able to continue being there, providing expert care to them at the hospice and at home.

If you are in a position to be able to help us, you can support by making a single or monthly donation of your choice by clicking here.

You can also play our weekly Crackerjackpot lottery for as little as £1 a week. This way you’ll supporting us long-term and you’ll also have the chance to win up to £12,000. Every week we have a guaranteed £2,000 winner along with 80 other prizes. Have a look at our lottery website here.

We have yet to launch our events calendar due to the ongoing pandemic so please keep an eye out on our social media and homepage for updated information.

More ways to support, including ‘in memory’ and ‘gift in will’ donations, can be found here.

A gift of whatever you can give us today would make a huge difference to Tŷ Hafan in this crisis and will help us continue to support life-limited children and their families at this time of need.

Thank you for being there.