Ty Hafan

contact us

contact us

We welcome contact from parents, supporters, medical practitioners, teachers, social workers, lottery members, companies and volunteers – in fact anyone interested in Tŷ Hafan and our work. If you have a question, comment or complaint, please do get in touch and we'll do our best to come back promptly with an answer.

Tŷ Hafan - Head Office

Hayes Road
Sully
CF64 5XX
Tel: +44 (0) 29 2053 2199
Fax: +44 (0) 29 2053 2821

Tŷ Hafan - Hospice Reception:

Hayes Road
Sully
CF64 5XX

Tel: +44 (0) 29 2053 2200

contact us

Head office opening hours

Please note, our head office opening hours are Monday to Friday 9am-5pm.

The Head Office is closed on Saturdays and Sundays including bank holidays. You can leave us a message by contacting info@tyhafan.org or by leaving a voicemail by calling 02920 532 255 and a member of the team will get back to you as soon as possible. Thank you. 

Alternatively, you can get in touch through our online form, simply click on the button at the bottom of this page.


Should you need to contact the hospice urgently, please call us direct on 029 2053 2200, or you can email a member of the hospice team directly at hospiceteam@tyhafan.org

How do I make a complaint?

Tŷ Hafan is committed to providing high-quality services and continuously aims to improve them. However, we recognise that there may be times when our services may not live up to expectations. When that happens, we need to examine the circumstances surrounding the issue so we can try to resolve it quickly, fairly and effectively. For further information or to raise a complaint, contact complaints@tyhafan.org.

Tŷ Hafan Complaints Procedure
Tŷ Hafan Complaints Policy

 

online contact form

Alternatively, feel free to get in touch through our online contact form. If you have a question, comment or complaint, please do get in touch and we'll do our best to come back promptly with an answer.

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