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contact us

We welcome contact from parents, supporters, medical practitioners, teachers, social workers, lottery members, companies and volunteers – in fact anyone interested in Tŷ Hafan and our work. If you have a question, comment or complaint, please do get in touch and we'll do our best to come back promptly with an answer.

Tŷ Hafan

Hayes Road
Sully
CF64 5XX
Tel: +44 (0) 29 2053 2199
Fax: +44 (0) 29 2053 2821

Hospice Reception:

Tel: +44 (0) 29 2053 2201

Alternatively, you can get in touch by emailing us at info@tyhafan.org or through our online form below.

Should you need to contact the hospice urgently, please call us direct on 029 2053 2201, or you can email a member of the hospice team directly at hospiceteam@tyhafan.org

How do I make a complaint?

Tŷ Hafan is committed to providing high-quality services and continuously aims to improve them. However, we recognise that there may be times when our services may not live up to expectations. When that happens, we need to examine the circumstances surrounding the issue so we can try to resolve it quickly, fairly and effectively.

Tŷ Hafan Complaints Procedure

Tŷ Hafan Complaints Policy

online contact form

Alternatively, feel free to get in touch through our online contact form. If you have a question, comment or complaint, please do get in touch and we'll do our best to come back promptly with an answer.