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Talk to us

We welcome contact from parents, supporters, medical practitioners, teachers, social workers, lottery members, companies and volunteers – in fact, anyone interested in Tŷ Hafan and our work. If you have a question, comment or complaint, please do get in touch and we’ll do our best to come back promptly with an answer.

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Our hospice

To speak to our hospice about the care of a child or young person, a referral or anything else:

Call 029 2053 2200

Email hospicereception@tyhafan.org – This email address is monitored only from Monday to Friday, 9 AM to 5 PM. For urgent matters outside of these hours, please call.

Our hospice is open 24 hours a day, seven days a week, 365 days of the year. If we miss your call, please leave a message and we’ll get back to you as quickly as we can.


Require urgent or immediate medical assistance? Please call 111 or 999.

 

Our head office

For general enquiries, or if you wish to give a donation or need to speak to someone at our head office:

Call 029 2053 2199

Email info@tyhafan.org

Our head office is open 9:00am to 5:00pm, Monday to Friday. It’s closed on Saturdays and Sundays and bank holidays.

Media Enquiries

For all media enquiries regarding Tŷ Hafan, please contact PR@tyhafan.org or call 07917 436033.

Visiting us

Our hospice and head office are located on the same site in Sully, in the Vale of Glamorgan. Our full address is:

Hayes Road, Sully, CF64 5XX

You can also use this address if you wish to send us something through the post.

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How do I make a complaint?

Tŷ Hafan is committed to providing high-quality services and continuously aims to improve them. However, we recognise that there may be times when our services may not live up to expectations. When that happens, we need to examine the circumstances surrounding the issue so we can try to resolve it quickly, fairly and effectively.

For further information or to raise a complaint, contact complaints@tyhafan.org.

We love feedback

Whether you’ve had a great experience with Tŷ Hafan or feel we need to improve in a particular area, we’d love to hear from you.

Please use the contact form below to send us your feedback.

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