Always here to help

Our expert care team is ready to help you if you’re a service user, parent, carer or professional who is supporting a child or young person with a life-shortening condition.

Please see the information below on how best to contact the team.

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What is your situation?

I’d like to ask a question
If you have a question for our care team, please contact them on 029 2053 2200 or email hospicereception@tyhafan.org If you know which member of our care team you’d like to speak to, please feel free to use their personal email address. See below.  
I’m worried / not sure what to do
If you’re a service user, parent, carer or professional, you can call our care team 24 hours a day, seven days a week, to get advice and support. Call the team on 029 2053 2200. If they miss your call, please leave a message and they’ll get back to you as quickly as they can. Please note: if you require urgent or immediate medical assistance, please call 111 or 999.
I’d like to make a referral
If you’d like to refer a child or young person to Tŷ Hafan, please contact our clinical nurse specialists on clinicalnursespecialists@tyhafan.org or 02920 532200. Also see our, make a referral page, which features information on making routine and emergency referrals.        

All other enquiries

For all other enquiries, please email hospiceteam@tyhafan.org or call 029 2053 2200. If you send an email, please state in the subject header what your email is about, for example, Student nurse placement.

Meet our clinical nurse specialists


Elise Alderman

Clinical Nurse Specialist elise.alderman@tyhafan.org

Emma Brundret

Clinical Nurse Specialist emma.brundret@tyhafan.org