Archives: FAQs
21.06.2023
What happens if I change my mind or can’t afford to continue giving?
You are in full control of your donation at all times. If you wish to pause your donation, reduce the amount or stop altogether just contact our friendly supporter care team on supportercare@tyhafan.org or give them a call on 02920...
21.06.2023
Can I play the lottery instead?
Our Crackerjackpot Lottery is a fabulous way to support Tŷ Hafan, unfortunately our face to face and door to door fundraisers aren’t authorised to sign you up on the doorstep. However if you would like to support in this way,...
21.06.2023
Why are Tŷ Hafan doing this type of fundraising?
We know that times are tough for everyone right now and we are incredibly grateful for the support we receive from the public, but in order for us to continue our services and reach all the families that need us...
21.06.2023
Are fundraisers paid by the number of new supporters they sign up?
No, as part of our commitment to the Living Wage movement we are proud that our fundraisers earn not just the minimum wage but the real Living Wage. Our fundraisers do not work on commission, nor do they receive bonuses...
21.06.2023
Can I just give a one off donation instead?
Our fundraisers ask people to support us with a regular gift via direct debit, they are not authorised to accept any cash donations directly however if you would like to support in this way, you can donate here: Donate Today
21.06.2023
How do I know if fundraisers are genuine?
All Ty Hafan fundraisers will be wearing branded clothing and will carry an Identification Card confirming their name and unique ID number. If you have a conversation and sign up for a regular gift you will also receive a ‘Thank...
21.06.2023
What times do you operate?
Our Face to Face fundraisers will operate in accordance with the business opening hours of the location they are in. For example, if they are in a shopping centre which opens 9am – 5pm that is the hours you can...
21.06.2023
What Covid safety measures are in place?
All fundraisers will respect personal space when engaging with members of the public. Door to door fundraisers will not enter a property and will conduct their conversation on the doorstep. All handheld devices (used to sign up new supporters) will...
21.10.2022
If my interview is successful, when can I start my new role?
We’ll discuss and agree a start date with you when we verbally offer you the role. If you’re joining our care team, we’ll complete your pre-employment checks before agreeing a start date with you. We’ll send you an offer letter...
21.10.2022
What is a competency-based interview?
A competency-based interview is a way of evaluating if a candidate’s skills and competencies align with the essential requirements of the role outlined in the person specification. Competency-based interviews work on the principle that past performance is the best predictor...
21.10.2022
What is the interview process?
All candidates will undertake at least one interview with competency-based questions. Other assessments may also be used as part of the interview process. If you’re successful in securing an interview, you’ll receive full details about the interview and assessment process....
21.10.2022
I have further questions about applying, who do I speak to?
Our People Services team will be happy to chat with you and answer any further questions you may have about the role you’re interested in, our application process or and what it’s like to working at Tŷ Hafan. You can...