Archives: FAQs
17.10.2022
What if I live outside the UK and want to volunteer?
If you’re visiting the UK on holiday and would like to volunteer during your stay, you can volunteer with us for a maximum of 30 days. When applying, please provide your UK address in the ‘Address’ field of our online...
17.10.2022
Can I volunteer if I have any additional needs?
Please let us know if you have any health conditions or additional needs we need to know about that could have an impact on your volunteering. We can then explore how we can best support you to help you carry...
17.10.2022
Can I volunteer if I have a criminal conviction?
We consider all applications fairly and equally. However, it is important that you tell us immediately about any convictions you receive whilst volunteering for Tŷ Hafan.
17.10.2022
Can I apply to volunteer in my local Tŷ Hafan shop?
Yes, of course. Pop into or call your local shop and speak to the manager there. They will be more than happy to answer your questions and have an informal chat with you.
17.10.2022
I won’t be able to volunteer every week or sometimes there’ll be long gaps between when I can volunteer? Can I still apply?
Of course. We have a wide range of volunteering opportunities that don’t require a regular commitment from you. When you apply to volunteer, we’ll ask you about your availability and preferred hours, which can be changed at any time.
17.10.2022
Will you provide me with a reference when I leave?
Once you’ve been volunteering with us for three months, we’re more than happy to provide you with a character reference.
17.10.2022
What if I change my mind about volunteering?
It’s fine if you change your mind about being a volunteer while you’re volunteering with us. But please contact us at volunteering@tyhafan.org about this, so we can update our records and inform your line manager or coordinator. Also, it may...
17.10.2022
What happens if I don’t hear back when I enquire about a role or I need further information?
Please don’t hesitate to get in touch with our Volunteering team at volunteering@tyhafan.org or 029 2053 2254. Sometimes emails go into junk inboxes and telephone numbers are recorded incorrectly.
17.10.2022
Will I get training for my role?
Yes. All roles require an element of training. But the amount you do will depend on your role. For example, you’ll receive longer, more comprehensive training if you’re going to be directly supporting children and families at our hospice.
17.10.2022
What will happen on my first day?
All our volunteers receive an induction about Tŷ Hafan and their specific volunteering role. What else you do on your first day will depend on your role. But it will typically involve you meeting your colleagues and being gently introduced...
17.10.2022
Do I need to be a certain age to volunteer?
For insurance reasons, we only accept volunteers over the age of 16 in our shops and over 18 in our offices and hospice.
17.10.2022
I receive benefits. Could they be affected by my volunteering?
Generally, you can volunteer and receive out-of-pocket expenses and your benefits, as long as you comply with the relevant regulations. But the best thing to do is speak to an adviser at your Jobcentre Plus and let them know that...