Archives: FAQs
03.10.2022
Why should I help later rather than now?
We truly appreciate all the support we receive. We know there will be more families to help in the future and gifts left in people’s wills help to protect the longevity of our care for many years to come.
03.10.2022
Does Tŷ Hafan pay for its free will offer and why?
We always carefully consider how we spend our money and the potential income our expenditure may generate. With regards to free will services, we have fixed fees for services agreed with the National Free Wills Network. These fees pay for...
03.10.2022
Can I write my own will?
As a will is a legal document, we highly recommend that you write or amend your will through a qualified solicitor or will writer. Please take a look at our free will writing offers
03.10.2022
How do I make a will?
We recommend you seek independent legal advice when you prepare your will to ensure there are no complications when your estate is being executed. To find your nearest solicitor, we suggest you visit the Law Society’s website. We also offer a...
03.10.2022
Why do I need a will?
A will is the only way to ensure your wishes are honoured after you die. Even if you already have a will, a change in your circumstances may mean you need to update it to ensure that loved ones are...
03.10.2022
All other enquiries
For all other enquiries, please email hospice reception or call 029 2053 2200. If you send an email, please state in the subject header what your email is about, for example, Student nurse placement.
03.10.2022
I’d like to make a referral
If you’d like to refer a child or young person to Tŷ Hafan, please contact our clinical nurse specialists on clinicalnursespecialists@tyhafan.org or 02920 532200. Also see our, make a referral page, which features information on making routine and emergency referrals....
03.10.2022
I’m worried / not sure what to do
If you’re a service user, parent, carer or professional, you can call our care team 24 hours a day, seven days a week, to get advice and support. Call the team on 029 2053 2200. If they miss your call,...
03.10.2022
I’d like to ask a question
If you have a question for our care team, please contact them on 029 2053 2200 or email hospicereception@tyhafan.org If you know which member of our care team you’d like to speak to, please feel free to use their personal...
29.09.2022
Can I obtain feedback from my application or interview if I’m not successful?
We’ll endeavour to give feedback if you attend an interview but are not offered a role. This feedback will include helpful advice and tips, such as using the STAR technique. Unfortunately, due to the large amount of applications we typically...
29.09.2022
What is the induction process?
When you start at Tŷ Hafan, you’ll have an induction plan that’s tailored for your new role. This will help you to settle into your position and work at Tŷ Hafan. You’ll also be invited to a welcome event, where...
29.09.2022
If my interview is successful, when can I start my new role?
We’ll discuss and agree on a start date with you when we verbally offer you the role. If you’re joining our care team, we’ll complete your pre-employment checks before agreeing to start date with you. We’ll send you an offer...