Archives: FAQs
21.06.2023
How do I make a complaint?
We work very closely with our fundraisers to ensure that they have the highest standards when representing Ty Hafan. However if for any reason they have fallen short then we absolutely want to know! Please contact Supporter Care on supportercare@tyhafan.org...
21.06.2023
Will I be bombarded with requests to give more money if I sign up?
Absolutely not! We appreciate and value those supporters who choose to give to us on a regular basis. We will keep in touch from time to time about what’s going on at the hospice and thank you for your support. ...
21.06.2023
Will I be bombarded with requests to give more money if I sign up?
Absolutely not! We appreciate and value those supporters who choose to give to us on a regular basis. We will keep in touch from time to time about what’s going on at the hospice and thank you for your support. ...
21.06.2023
What happens if I change my mind or can’t afford to continue giving?
You are in full control of your donation at all times. If you wish to pause your donation, reduce the amount or stop altogether just contact our friendly supporter care team on supportercare@tyhafan.org or give them a call on 02920...
21.06.2023
Can I play the lottery instead?
Our Crackerjackpot Lottery is a fabulous way to support Tŷ Hafan, unfortunately our face to face and door to door fundraisers aren’t authorised to sign you up on the doorstep. However if you would like to support in this way,...
21.06.2023
Why are Tŷ Hafan doing this type of fundraising?
We know that times are tough for everyone right now and we are incredibly grateful for the support we receive from the public, but in order for us to continue our services and reach all the families that need us...
21.06.2023
Are fundraisers paid by the number of new supporters they sign up?
No, as part of our commitment to the Living Wage movement we are proud that our fundraisers earn not just the minimum wage but the real Living Wage. Our fundraisers do not work on commission, nor do they receive bonuses...
21.06.2023
How do I know if fundraisers are genuine?
All Ty Hafan fundraisers will be wearing branded clothing and will carry an Identification Card confirming their name and unique ID number. If you have a conversation and sign up for a regular gift you will also receive a ‘Thank...
21.06.2023
What times do you operate?
Our Face to Face fundraisers will operate in accordance with the business opening hours of the location they are in. For example, if they are in a shopping centre which opens 9am – 5pm that is the hours you can...
21.06.2023
What Covid safety measures are in place?
All fundraisers will respect personal space when engaging with members of the public. Door to door fundraisers will not enter a property and will conduct their conversation on the doorstep. All handheld devices (used to sign up new supporters) will...